On the Continent of Rapei, where Humans, Devils, Elves and Undead used to coexist peacefully, the rift between factions is reaching a crisis…
In Kingdom of Human, a prince was incriminated in the contest of the throne.
The fallen prince was possessed by hatred, he accepted the deal with Undead and derived the power from darkness, and started a war against the Kingdom of Human, and the only hope for Human is to form an alliance with Devils and Elves.
In such a critical situation, as one of the commender appointed by the King of Devils, you gather up power and fight against darkness.
While most transactions in the game completes without issues, sometimes a delay between servers, client side or Apple/Google servers may cause a transaction failure. If this happenes, please follow the steps below:
Google/Android Device:
GooglePlay have a purchase retrieve system that help users reclaim their missing items.
If you didn't receive the item upon your purchase, please take the following steps:
1. Wait for 30 minutes and make sure the signal is good.
2. Tap on the item you tried to purchase, it will be one of the situations below:
A. Retrieve successful - you will receive the missing item in 5-10 minutes.
B. Fail to retrieve - If the payment request pop-up, it means the retrieving process has failed. Please take a screenshot of the payment request page and cancel the payment request.
3. Please contact our customer service and provide us with the Order Number and a screenshot. We will assist you in retrieving the undelivered purchase(s).
Apple/iOS Device:
As restricted by App Store's Privacy Policy, we are not authorized to examine or verify personal transaction history of users.
In order to provide assistance in retrieving the undelivered purchase(s), please provide the following information to us:
1. Order/Transaction Number:
2. Date & Time of Transaction: (YYYY/MM/DD; 12:59:00 AM/PM; UTC-5)
3. Item(s) Purchased: (i.e. 100 Gold)
4. Account ID: (shown in Character Icon)
5. Screenshot of Order/Transaction
Please note that:
1. If time- and/or event-limited item(s) are requested, in-game currency of the same equivalence will be delivered to the requestor instead.
2. Requests will be processed within 1-3 working days.
3. Please fill out the request(s) at your own discretion.
We do not provide refunds for the In-App Purchases (IAP) of our mobile game services.
However, we do understand that some players wishes to refurnd previous purchases.
If you wish to refund an IAP, please contact either Google or Apple (whichever you made the purchase through) directly.
However, please note that we reserve the all rights to hold or make other necessary changes to your Account.
If you have any issues regarding the game, please contact our customer service team via the options below:
1. Floating Icon - a silver icon, with CM logo, is available in the game. Players can access our CS Team by selecting the "Support" option.
2. Email: intl_service@icubemagic.com
3. GT Website - please note that our webpage is in beta. In order to show the English page, players will have to set the browser's default language to English.
